Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Jim Iyoob

Chief Customer Officer
Etech Global Services

8:15 AM Mining for Gold in Customer Calls: Using AI to Put Quality Back into Customer Service

In this workshop you will learn how to combine people + machine learning to mine relatable data and transform it into usable performance enhancing coaching recommendations and customer experience intelligence.

  • Analyze every conversation in real time, and provide leadership with actionable, searchable insights based on VOC
  • Identify clear next steps to infusing AI+HI into your operations
  • Find patterns in your data and automate descriptive, predictive and prescriptive analytical tasks

9:50 AM NETWORKING BREAK IN THE EXPO HALL: “Meet the Customer” Program

The renowned CCW Vegas Expo features a unique new dynamic this year. The “Meet the Customer” program networking break provides you with a chance to meet customers of solution providers at their respective booths. Even deeper than a demo, hear case studies and anecdotes directly from customers.


Be Amazing or Go Home
Shep Hyken

The Future of Contact Centers
Jim Iyoob

Check out the incredible speaker line-up to see who will be joining Jim.

Download The Latest Agenda