Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Janelle Sallenave

Head of Customer Support North America

2:10 PM TRACK KEYNOTE: Develop a Scalable, Transformative Support Model

Uber is one of the fastest growing
companies in the world and yet, four
years ago, Uber didn’t even have a
centralized support organization. Today,
they have 30,000+ teammates around
the world delivering support across
600+ cities and 35+ languages. This
type of growth forced the organization to
design a transformative support model
for ridesharing that has scaled as the
company explored new ventures such
as UberEATS and UberFreight. Find out
how Uber has reimagined the support
experience by using technology and a
customer-centric culture.

Check out the incredible speaker line-up to see who will be joining Janelle.

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