Live Chat Software
June 18-22, 2018
The Mirage, Las Vegas
Speaker Information:

Holly VandeWalle-Gore

Director, Customer Center Training and Quality

11:00 AM Intuitive Training: Focus on Agent Empowerment

+ Bridging the gap between customer service and sales. How offering further value sets you apart from competitors
+ The upsides of conversation skills and a problem-solving mentality vs. ‘script reading’ to creating customer advocacy, not just satisfaction

11:00 AM Lead “Agents of Change”

+ Arm your team with the skills needed to help understand what’s important to customers
+ Help navigate customers through the technology transformation

Check out the incredible speaker line-up to see who will be joining Holly.

Download The Latest Agenda