Sr. Director, Product Marketing, Customer Service Management
3:00 PM Overview: Evaluating Digital Transformation Readiness with the Customer Service Maturity Assessment
Today, customers have more choice: more products to choose from, more devices and channels over which to seek customer service. What they don't have is patience – and customers leave you if their experiences are not in-line with expectations. Join this overview session with Holly Simmons, Sr. Director of Product Marketing, to learn how to benchmark your digital transformation maturity based on the Customer Service Maturity Assessment Model. Compare your operations against customer service best practices. The results will help you prioritize investments in strategy, process re-engineering and technologies for loyalty-creating customer experiences.