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June 24 - 29, 2019
The Mirage, Las Vegas

Diane Magers


CEO
Customer Experience Professional Association


1:30 PM DESIGN THINKING: Go ‘Beyond the Bagels’ - Hands on Workshop on Using Design Thinking to Engage and Motivate Employees

The way organizations work is changing. It’s critical to understand how employees are engaged with their work and your brand as their roles and competencies evolve. In this workshop, discover how to use design thinking to help understand and mold both experiences and the organization around a new way of working. This hands-on workshop helps you discover how to create experiences for your employees that yield real results.
  • Use design approaches like empathy and journey mapping to discover what your employees experience today
  • Gain insights into ways to meet employees’ needs and how they can build skills while contributing value to the organization and their careers
  • Drive deeper understanding of what motivates them beyond typical external rewards


Check out the incredible speaker line-up to see who will be joining Diane.

Download The Latest Agenda