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June 24 - 28, 2019
The Mirage, Las Vegas

Dean Robison

SVP, Customer Success

12:20 PM Intersection of Customer Service and Customer Success

Customers who attain value from your product or service beyond its cost are more likely to stay customers and tell others about you. The customer service team has an important role in putting a customer back on the track of creating value after an issue has caused a detour. Hear Dean Robison, SVP of Customer Success at ServiceNow, share his experiences in leading customer success teams, explain why the customer service team is a valued partner, and answer your questions about helping customers thrive.

2:10 PM Tales from the Trenches: Best Practices to Drive Digital Transformation

Improving the customer experience continues to be a priority for most organizations and a necessity for digital transformation. Great customer service leaders recognize that success starts from within the company with its strategy, people, processes, and technology. In this panel session led by an industry influencer, hear tales from the trenches on how top leaders create great experiences with the outcomes customers desire, enable the right culture that empowers agents to provide fast and empathetic service, and transform service engagement and delivery with technology.

Check out the incredible speaker line-up to see who will be joining Dean.

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