Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Dan Rood


VP Product Marketing
Genesys


8:00 AM GRAND OPENING

CCW kicks off in style! Join our conference chair and advisory board leadership as they welcome you to the world’s largest customer contact event, showcase CCW’s new look as Customer Contact Week, and talk speed and efficiency for world-class service.

8:00 AM Opening Remarks


10:20 AM You're My Hero! Telling the Story of Victorious Customer Relationships

In this session, you’ll learn about the structure of classical storytelling and how to apply these principles to create and maintain valuable customer relationships. Explore the roles of the hero and the guide in business interactions, as well as how the impact of telling the right story effectively is a powerful tool to drive business outcomes.


Check out the incredible speaker line-up to see who will be joining Dan .

Download The Latest Agenda