VP Product Marketing
8:00 AM GRAND OPENING
CCW kicks off in style! Join our conference chair and advisory board leadership as they welcome you to the world’s largest customer contact event, showcase CCW’s new look as Customer Contact Week, and talk speed and efficiency for world-class service.
8:00 AM Opening Remarks
In this session, you’ll learn about the structure of classical storytelling and how to apply these principles to create and maintain valuable customer relationships. Explore the roles of the hero and the guide in business interactions, as well as how the impact of telling the right story effectively is a powerful tool to drive business outcomes.