Strategic Director, Contact Center Practice
10:50 AM Host's Opening Remarks
2:00 PM Host's Remarks
In our digital world, face to face interactions between businesses and their customer base can seem few and far between. But this does not mean that we have to lose the distinctly human connections that can be forged when a company takes a customer-first approach to doing business. In fact, the latest intelligent tech advancements in cloud communications and the contact center allow companies to ensure that customers have the best possible experience from the point of sale through the entire customer lifecycle, without sacrificing that human touch.
In this panel moderated by pavilion host Colter Hammer, Ken McMahon, SVP of Client Operations for Vonage, and Martin Castro, Product Manager, will highlight how businesses today must stay dedicated to ensuring customer have a delightful experience at every touch point, leveraging the tech and solutions available to enhance and strengthen the relationship built between brand and customer.