passionate about the customer experience and deeply understands expectations
for an effortless, self-driven, and super personalized journey. She is leading
the Contact Center Transformation at BBVA Compass bank by incorporating
technology and data at the core of their operations model. She loves designing
processes that embody efficiency and simplicity and recently worked with
BBVA Global to design a future remote banking model where customers and
colleagues will have the tools and abilities for rich digital
interactions. A die hard lover of wine, food, and travel, she has visited
18 countries to date and is determined to eat at every restaurant featured on
the Netflix show Chef's Table.
Check out the incredible speaker line-up to see who will be joining Carolina.