Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Carolina Aramayo


VP Contact Center Transformation
BBVA Compass


9:05 AM KEYNOTE PANEL: Power Great Experiences Across Digital Channels

As mobility and digitization continue to grow, impressing customers and delivering seamless service is even more challenging. In this keynote panel, discover how to deepen customer engagement and drive hyper growth.

  • Orchestrate, personalize and deliver journeys at scale across all channels
  • Provide self service tools with assisted service options
  • Launch Augmented Reality tools

Interested for more information on the full agenda? View the brochure now!

11:00 AM Revamp Your Phone Channel Approach with Intelligent Automation

+ Create trusted caller flows to improve operations and fraud detection
 
+ Use new technologies to shorten calls, expand self-service and lower costs


Check out the incredible speaker line-up to see who will be joining Carolina.

Download The Latest Agenda