Carmit DiAndreaVP, Portfolio Market Strategy
Carmit DiAndrea is the VP of Portfolio Market Strategy for Verint’s Voice of the Customer product suite. Prior to joining Verint in 2017, Carmit was the Director of Customer Contact Analytics at Time Warner Cable. In this role, she was responsible for leveraging Speech Analytics technology to identify opportunities for process improvement, cost reduction, increased customer satisfaction and retention, and enhanced process compliance. Carmit brings to her role 20 years of contact center experience in the areas of speech analytics, data analytics, customer experience market research, and quality monitoring.