Live Chat Software
June 18-22, 2018
The Mirage, Las Vegas

Carmit DiAndrea

VP, Portfolio Market Strategy
Verint

Carmit DiAndrea is the VP of Portfolio Market Strategy for Verint’s Voice of the Customer product suite. Prior to joining Verint in 2017, Carmit was the Director of Customer Contact Analytics at Time Warner Cable. In this role, she was responsible for leveraging Speech Analytics technology to identify opportunities for process improvement, cost reduction, increased customer satisfaction and retention, and enhanced process compliance. Carmit brings to her role 20 years of contact center experience in the areas of speech analytics, data analytics, customer experience market research, and quality monitoring.​



11:15 AM Empower, Improve and Transform Your Contact Center with Automation

Leading brands adopt automation to evolve customer and employee engagement. They drive loyalty, satisfaction, revenue and efficiency in their contact centers. Join this session to learn best practices for extending your competitive advantage:

-          Empower your workforce with customer insights, knowledge and automation for better responses and experiences
-          Improve performance with targeted coaching and automated evaluation of all customer calls 
-          Transform your contact center in response to changing requirements and expectations  


Check out the incredible speaker line-up to see who will be joining Carmit.

Download The Latest Agenda