As Mattersight’s Chief Customer
Officer, Brian’s goal is to lead the organization to provide consistent, best
in class customer experience. He oversees the delivery of Mattersight’s
solutions including implementation, support operations, and on-going customer
success. Since joining Mattersight, Brian has focused on helping better
measuring customer health and introduced a customer engagement model upon which
the whole of the organization can better understand in driving customer value.
Brian’s experience spans customer success roles in software and
in consulting. Prior to joining Mattersight, he led the Customer Success groups
at Saggezza and SAVO. Brian has a Bachelor of Science Degree from the Wharton
School of the University of Pennsylvania. He currently sits on the TSIA
Customer Success Advisory Board.