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June 24 - 28, 2019
The Mirage, Las Vegas

Brian Macallister

Senior Advisory Solution Architect, Customer Service Management

8:15 AM Evaluating Digital Transformation Readiness with the Customer Service Maturity Assessment

Today, customers have more choice: more products to choose from, more devices and channels over which to seek customer service. What they don't have is patience – and customers leave you if their experiences are not in-line with expectations. This workshop will help benchmark your operations against customer service best practices. The results will help prioritize investments in strategy, process re-engineering and technologies for loyalty-creating customer experiences.  

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda