VP of Product Management
11:00 AM Create a Customer Centric Culture
+ Create a culture that recognizes the value of customer care employees
+ Recognize the direct link between customer satisfaction
Flexibility. Reliability. Speed. Intelligence. Customer satisfaction.
With programmable APIs built into a cloud-based, unified platform communications solution, your contact center can have it all. In this presentation, Brian Gilman, VP Product Marketing, Vonage will deep dive into the recent enhancements to the company’s best-in-class advanced contact center solution, including tools designed to improve the accuracy of call transcriptions, and tap into artificial intelligence to help agents deliver the best possible customer experience.