Live Chat Software
June 18-22, 2018
The Mirage, Las Vegas
Speaker Information:

Brenda Dunn Kinney


Founder
BDK & Associates, Ltd


11:15 AM Transform Your Customer Experience into Connected Omnichannel Journeys

In today’s omnichannel world, the customer’s journey often spans a variety of traditional channels as well as emerging channels like video, chatbots, messaging apps, and IoT. Customers expect companies to have a connected view of their omnichannel journey but often struggle to deliver a seamless customer experience across channels. In this engaging workshop, learn how to map the omnichannel customer journey in real-time and proactively pivot with the customer to resolve their queries quickly, efficiently, and with the least amount of effort.
 


Check out the incredible speaker line-up to see who will be joining Brenda Dunn.

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