Brandon Penn is the Head of Market Intelligence at Twilio,
the global market leader in cloud communication platforms. Prior to joining
Twilio in 2017, Brandon led strategic programs at Genesys including competitive
intelligence, sales enablement, and market research. In this role, he was
responsible for delivering reliable analyses for the executive management team
as well as enabling the sales force globally to compete more efficiently.
Brandon brings to his role years of customer engagement and contact center
experience. He is passionate about CX and creating authentic, connected
experiences between businesses and consumers.