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June 18-22, 2018
The Mirage, Las Vegas
Speaker Information:

Bob Balisteri


Senior Director of Call Centers
Hilton Grand Vacations


8:30 AM

We will be visiting one of Hilton Grand Vacations’ three contact centers located in the warehouse district of Las Vegas. The rapidly growing contact center launched 3 years ago with 150 employees and now employs 700 in a 30,000 square foot building. In 2018,the center is expected to sell 350,000 vacation packages. The contact center is primarily a sales center with 275 agents handing inbound sales and 175 agents responsible for outbound sales of vacation packages and time shares.The tour experience will cover three key topics: training, recruitment and technology.

LIMITED TO 40 ATTENDEES

8:30 AM Check-In
8:45 AM Depart for Hilton Grand Vacations
9:15 AM Site Tour and Presentation
12:00 PM Depart for The Mirage
12:30 PM Arrive to The Mirage

2:00 PM

We will be visiting one of Hilton Grand Vacations’ three contact centers located in the warehouse district of Las Vegas. The rapidly growing contact center launched 3 years ago with 150 employees and now employs 700 in a 30,000 square foot building. In 2018, the center is expected to sell 350,000 vacation packages. The contact center is primarily a sales center with 275 agents handing inbound sales and 175
agents responsible for outbound sales of vacation packages and time shares. The tour experience will cover three key topics: training, recruitment and technology.

2:00 PM Check-In
2:30 PM Depart for Hilton Grand Vacations
3:00 PM Site Tour and Presentation
4:30 PM Depart for The Mirage
5:15 PM Arrive back to The Mirage


Check out the incredible speaker line-up to see who will be joining Bob .

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