Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Arnfinn Austefjord


Director, Product Strategy, Customer Service Mangement
ServiceNow


11:00 AM Leverage Knowledge Management and Self-Service to Minimize Agent-Assist Cases

Delivering great customer service is not just about maximizing customer success, but also about minimizing the customer time and level of effort in achieving that success.  Join this session with Arnfinn Austefjord, Director of Product Strategy, to learn how you can leverage Knowledge Centered Services (KCS), best practices for self-service, and strategies for creating and maintaining a vibrant support community.  Hear how you can minimize agent-assist cases with artificial intelligence (AI) and chatbots, as well as take advantage of meaningful customer-centric metrics to drive success.


Check out the incredible speaker line-up to see who will be joining Arnfinn.

Download The Latest Agenda