Live Chat Software
June 18-22, 2018
The Mirage, Las Vegas
Speaker Information:

Andrea Pohlman


CSM Strategy and Solution Leader
ServiceNow


3:00 PM Modernizing Customer Service at Ecolab to Meet and Exceed Growing Demand

Ecolab is moving from their current manual customer support model, which lacks omni-channel support, reporting and analytics, automation and governance, to ServiceNow's Customer Service Management suite. This is a pivotal moment in the organization as Ecolab is poised to begin supporting unprecedented volumes. Join Lori Jarchow, Director of Commercial Digital Solutions at Ecolab, and Andrea Pohlman, CSM Strategy and Solution Leader at Aeritae, to learn how a strategic service model will allow Ecolab to scale their lean, high-performing team by capturing tribal knowledge and leveraging automation.


Check out the incredible speaker line-up to see who will be joining Andrea.

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