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June 18-22, 2018
The Mirage, Las Vegas
Speaker Information:

Dr. Alisa Mann


Customer Care and Field Services Director
Las Vegas Valley Water District


7:45 AM

Don’t miss this exciting tour of Las Vegas Valley Water District’s contact center, which employs 110 service professionals and processes 50,000 customer interactions a month for approximately 365,000 active water services. We will be meeting subject matter experts, touring multiple areas within the department and listening to a brief overview of the LVVWD organization history as well as current changes and future plans for technology for this water utility.  

LIMITED TO 50 ATTENDEES
7:45 AM Check-In
8:15 AM Depart for Las Vegas Valley Water District
8:30 AM Tour and Presentation
10:45 AM Return to The Mirage
11:00 AM Arrive at The Mirage

10:45 AM Las Vegas Valley Water District

Don’t miss this exciting tour of Las Vegas Valley Water District’s contact center, which employs 110 service professionals and processes 50,000 customer interactions a month for approximately 365,000 active water services. We will be meeting subject matter experts, touring multiple areas within the department and listening to a brief overview of the LVVWD organization history as well as current changes and future plans for technology for this water utility.

LIMITED TO 50 ATTENDEES

10:45 AM Check-In
11:15 AM Depart for Las Vegas Valley Water District
11:45 AM Site Tour and Presentation
1:45 PM Depart for The Mirage
2:15 PM Arrive back to The Mirage


Check out the incredible speaker line-up to see who will be joining Alisa.

Download The Latest Agenda