Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Meet the Speakers

Game Changer Keynote - The "CCW Shark"


Barbara Corcoran
Barbara Corcoran

Best Selling Author and Business Mogul

Keynotes - Main Stage and Track Keynotes


Janelle Sallenave
Janelle Sallenave
Head of Customer Support North America
Uber
Josh Ives
Josh Ives
Vice President, Customer Experience
Samsung Electronics
Jason Bradshaw
Jason Bradshaw
Chief Customer Officer
Volkswagen Group Australia
Nick Friedman
Nick Friedman
President and Co-Founder
College Hunks Hauling Junk and College Hunks Moving
Dan Gingiss
Dan Gingiss
Author
"Winning at Social Media" & Podcaster
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Kelli Durkin
Kelli Durkin
VP Customer Service
Chewy.com
Dan Burkland
Dan Burkland
President
Five9
Dylan Astle
Dylan Astle
Chief Operating Officer
DirectBuy
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Tom Karinshak
Tom Karinshak
EVP of Customer Care
Comcast
Dan Reed
Dan Reed
Chief Customer Officer
[24]7.ai
Dan Rood
Dan Rood
VP Product Marketing
Genesys
Rex Swords
Rex Swords
Vice President, Pharmacy and Retail Operations and Planning
Walgreens
Carolina Aramayo
Carolina Aramayo
VP Contact Center Transformation
BBVA Compass
Michael DeJager
Michael DeJager
Principal Analyst & Divisional Director
Customer Management Practice
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice

Interactive Discussion Group Leaders


Brian Quigg
Brian Quigg
Sales Director
Virtual Hold Technology
Michael Cohen
Michael Cohen
Vice President of Project Management & Operations Support
Macy's
Greg Cummings
Greg Cummings
Global Channel Sales
NICE Uptivity
Shonda  Bowman-Pero
Shonda Bowman-Pero
Director, Global Training & Quality
Match Group
Robert  Bird
Robert Bird
Director of Digital Self Service
Netspend Corporation
Ranjith Boyanapalli
Ranjith Boyanapalli
Vice President of Product
Flipkart
Panchali Chandrashekar
Panchali Chandrashekar
Head CT Global Customer Experience Hub
Atlas Copco
Julie Bicknese
Julie Bicknese
Specialty Supervisor
Mayo Clinic Mayo Medical Laboratories
Dustin Cheek
Dustin Cheek
Vice President Contact Center
Prime Therapeutics
Chris Arnold
Chris Arnold
Operations Director - Medical Call Lead
Cigna
Arijit Chatterji
Arijit Chatterji
CBO
C-Zentrix
Nour Addine Ayyoub
Nour Addine Ayyoub
Founder & CEO
ZaiLab
Bob Azman
Bob Azman
VP Traveler Services, Americas and Global
Carlson Wagonlit Travel
Justin Bagatti
Justin Bagatti
Sales & Business Development Leader – Contact Center Sales
Cisco
Tom Brennan
Tom Brennan
Global Director, Customer Service Transformation
ServiceNow
Mony Chhay
Mony Chhay
Senior Sales Engineer
West
Mike Asebrook
Mike Asebrook
Director, Product Marketing - Customer Service
Pegasystems
Ben Barton
Ben Barton
Sr. Business Consultant, Customer Service
Pegasystems
Sue Cloutier
Sue Cloutier
Operations Manager
Mayo Clinic Mayo Medical Laboratories
Murph Krajewski
Murph Krajewski
VP of Marketing
Sharpen
Guisela Flores
Guisela Flores
Senior Business Manager USA & Nearshore 
Atento
Carolina Aramayo
Carolina Aramayo
VP Contact Center Transformation
BBVA Compass
John Heald
John Heald
Global Vice President Solution and Strategy
SAP Hybris Service
Terry Lang
Terry Lang
Vice President Retail Customer Contact Center, National Operations Manager
Comerica Bank
Dennis Menard
Dennis Menard
Chief Technology Officer
ComputerTalk
Derek Johnson
Derek Johnson
VP of Customer Care
Chamberlain
Val Matula
Val Matula
Vice President and CTO - Emerging Products and Technology
Avaya
Ronny Haimé
Ronny Haimé
VP - Global Head of Service Delivery
Groupon
Ron Lambert
Ron Lambert
Director of Contact Center Product Strategy
West
Dan Fox
Dan Fox
Sr. Field Marketing Manager
Interactions
Erik Lamb
Erik Lamb
Sr. Product Manager (Digital)
Interactions
Alex Gross
Alex Gross
Manager, Customer Advocacy & Insight
BARK
Rick Nucci
Rick Nucci
Co-Founder & CEO
Guru
Matt Holloway
Matt Holloway
Strategic Partnership Director
IMImobile
Matt Charles
Matt Charles
Chief Growth Officer
ERC
Justin Crawford
Justin Crawford
VP Engineering and Delivery
Eckoh
Steve Gray
Steve Gray
VP Sales
TASKE Technology Inc.
Aaron Mickelson
Aaron Mickelson
Customer Success Director
Tethr
Eyal Lubin
Eyal Lubin
Director of Service Operations
NICE
Drew Hall
Drew Hall
Director of Customer Experience
ONEHOPE wine
Sean Ellis
Sean Ellis
Regional Partner Manager - North America CX
Airbnb
Brian Loveys
Brian Loveys
Program Director
IBM Watson
Bill Gessert
Bill Gessert
President
International Customer Service Association
Hardy Myers
Hardy Myers
CEO
DVS Analytics
Brian Gilman
Brian Gilman
VP of Product Management
Vonage
Tarun Gupta
Tarun Gupta
CTI Manager-IT
Adobe
Anne Palmerine
Anne Palmerine
AVP Customer Engagement & Enrollment Services
UPMC Health Plan
Casey Macmillan
Casey Macmillan
Trade Customer Support
Whirlpool Corporation
Arturo Oliver
Arturo Oliver
Senior Director, Product Strategy
Appian
Tony Medrano
Tony Medrano
CEO
RapportBoost.ai
Rita Dearing
Rita Dearing
Chief Technology Officer
DVS Analytics
Richard Litvack
Richard Litvack
Senior Vice President, Digital Self Servicing
Citi
Harvey  Livingston
Harvey Livingston
Regional Vice President - OBTM-Web Center
AT&T
Matthew  Ford
Matthew Ford
Deputy Customer Officer
U.S. General Services Administration
Martin Lampman
Martin Lampman
Director Customer Support Operations, Social Responsibility and Communications
British Columbia Lottery Corporation (BCLC)
Lance Hood
Lance Hood
VP of Marketing
TRUSTID
Brian Garr
Brian Garr
Chief Revenue Officer
GoVivace
Mike  Festa
Mike Festa
Director of Wayfair Next
Wayfair
Kristin  Miller
Kristin Miller
Manager
TriNet
Ajit Patankar
Ajit Patankar
VP, Product
IMImobile
Dan Puterbaugh
Dan Puterbaugh
Director of Strategic Development
Adobe Document Cloud
Brett Paulson
Brett Paulson
Head of Sales and Marketing
Gridspace
Amitha Pulijala
Amitha Pulijala
Director of Product Management
Oracle
Grafton Potter
Grafton Potter
Vice President North American Sales
PCIpal
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts
Adam Schmitt
Adam Schmitt
Director, Contact Center Strategy
Macy's Inc
Gordon White
Gordon White
General Manager, Americas
Sitel Group
Erik Ristow
Erik Ristow
CTO
Vibrant Credit Union
David Rastatter
David Rastatter
Senior Product Marketing Manager
Aspect
Wendy Welser
Wendy Welser
Director, Customer Service Municipal & Commercial Business
Veolia North America
Paul Stephenson
Paul Stephenson
Cloud Chief Technologist
Avaya
Corey Robinson
Corey Robinson
Cigna Service Operations, Pharmacy Customer Advocacy
Cigna Service
Bonnie R. Saunders
Bonnie R. Saunders
VP, Treasury Management National Client Services Manager
Manish Sharma
Manish Sharma
Chief Customer Officer
Tenfold
Cippy Seidler
Cippy Seidler
Director, Consumer Care Center
Banner Health
Heidi Rote
Heidi Rote
Director of North America Sales Center
Jenny Craig
Matt Sanger
Matt Sanger
Manager, Operations
BARK
Kendyl SKinner
Kendyl SKinner
Manager, Workplace Experience & Communications
BARK
Bruce Wedderburn
Bruce Wedderburn
Chief Sales Officer
Integrity Solutions
Ken Sponsler
Ken Sponsler
Vice Chairman of the Executive Committee
Professional Association of Customer Engagement (PACE, formerly ATA)
Jon Sommers
Director, Technical Support Center
Chamberlain
Ryan Walters
Ryan Walters
Manager, Sales Development
TriNet
Holly VandeWalle-Gore
Holly VandeWalle-Gore
Director, Customer Center Training and Quality
Terminix
Paul L.  Turner
Paul L. Turner
Vice President Operations
WebMD
Daryl  Unger
Daryl Unger
Vice President Customer Experience
Plated
Brandon Viamonte
Brandon Viamonte
VP, Business Development
ComputerTalk
Divya Wakankar
Divya Wakankar
Head of Communication Innovation & VoLTE Product Management
BICS
Kimberly Warrick
Kimberly Warrick
Director of Client Services
NJ Shares
Yalonda Wilson
Yalonda Wilson
AVP, Operations - Shared Services
Voya Financial
Erin Wilson
Erin Wilson
Sr. Solutions Consultant
Five9
Elizabeth Wise
Elizabeth Wise
GuestPath Business Partner
Delaware North
Max Yoder
Max Yoder
Co-founder and CEO
Lessonly
Vera Zakem
Vera Zakem
Head of Global Strategy
Twitter
Brian Study
Brian Study
Chief Customer Officer
Mattersight
Micah Peterson
Micah Peterson
VP of Product Management
ProcedureFlow
Tim Wright
Tim Wright
CEO & Co-Founder
Chatalytic
Bruno Bertini
Bruno Bertini
VP Field Marketing, Americas
Genesys

Master Classes and Workshops


Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Carmit DiAndrea
Carmit DiAndrea
VP, Portfolio Market Strategy
Verint
Nitin Badjatia
Nitin Badjatia
Senior Director, Product Strategy, Customer Service Management
ServiceNow
Tom Brennan
Tom Brennan
Global Director, Customer Service Transformation
ServiceNow
Chas Bowman
Chas Bowman
Technical Sales Evangelist
Genesys
Matthew Clare
Matthew Clare
Product Manager & CX Specialist
Mitel, MiContact Center
George Despinic
George Despinic
Product Marketing Manager
Mitel
John Blowers
John Blowers
Associate Manager
Public Consulting Group (PCG)
Emily Deragon
Emily Deragon
Senior Solutions Manager, Speech Analytics
SiriusXM
Brian Macallister
Brian Macallister
Senior Advisory Solution Architect, Customer Service Management
ServiceNow
Nate Ford
Nate Ford
Speech Analytics Analyst
Allianz Worldwide Partners
Corey Fleming
Corey Fleming
Senior Solution Consultant, Customer Service Management
ServiceNow
Clare Dorrian
Clare Dorrian
VP Global & AMERS Marketing
Verint
Sowmya  Murthy
Sowmya Murthy
CMO
Seven Lakes Technologies
Brenda Dunn Kinney
Brenda Dunn Kinney
Founder
BDK & Associates, Ltd
Chris Green
Chris Green
Assistant Director of Operations
Etech Global Services
Drew  Hall
Drew Hall
Director of Customer Experience
ONEHOPE Wine
Diane Magers
Diane Magers
CEO
Customer Experience Professional Association
Omar Recendiz
Omar Recendiz
Senior Manager GMS Training and Communication
TechStyle Group Fashion
Andrew  Olaleye
Andrew Olaleye
Co-Founder
Chatdesk
Brian LaRoche
Brian LaRoche
Marketing Director
CallMiner
Kathy Neff
Kathy Neff
Sr. Technical Product Marketing Manager, Customer Service
ServiceNow
Siobhan Miller
Siobhan Miller
Sr. Director, Portfolio Market Strategy
Verint
Paul McConnon
Director, Solution Consulting Architect, Customer Service Management
ServiceNow
Jamal Palmer
Jamal Palmer
Pre Sales Solution Consultant
Verint
Christopher Mulligan
Christopher Mulligan
Founder and CEO
TalentKeepers
Matthew Storm
Matthew Storm
Director of Product Marketing, Customer Experience Management
OpenText
Shawndra Tobias
Shawndra Tobias
Senior Director, Customer Experiene
Etech Global Services
Jim Whatton
Jim Whatton
VP Solutions Consulting
Genesys
Eduardo von Borstel
Eduardo von Borstel
Senior Solutions Architect
CallMiner
Marc Hutchinson
Marc Hutchinson
Master Solution Engineer
Salesforce

Site Tour Experience Leaders


Marty DeGhetto
Marty DeGhetto
Chief Operating Officer
TTEC (formerly known as TeleTech)
Matt Driscoll
Matt Driscoll
SVP, Operations
Alorica
Monica Corral
Monica Corral
Customer Care Center Manager
ProCaps Laboratories
Karen Basilotta
Karen Basilotta
Customer Care Supervisor
Las Vegas Valley Water District
Colleen Beers
Colleen Beers
SVP, Operations
Alorica
Ashish Bisaria
Ashish Bisaria
Global Head of Client Advocacy & Innovation
Alorica
Bob  Balisteri
Bob Balisteri
Senior Director of Call Centers
Hilton Grand Vacations
Linda  Chandler
Linda Chandler
Resolutions Manager NSC
GES
Sheila  Glenn
Sheila Glenn
Manager of National Service Center
GES
Judi Hand
Judi Hand
Chief Revenue Officer
TTEC (formerly known as TeleTech)
Gabriel  Hewitt
Gabriel Hewitt
General Manager
Madame Tussauds Las Vegas
Dr. Alisa Mann
Dr. Alisa Mann
Customer Care and Field Services Director
Las Vegas Valley Water District
Carolynn Repie
Carolynn Repie
Sales Executive
GES
Kim Schrader
Kim Schrader
Creative Figure Maintenance Manager
Madame Tussauds/Midway of North America
Tamara  Winyard
Tamara Winyard
Customer Care Director
ProCaps Laboratories
Ryo Zsun
Ryo Zsun
The Culture Maestro
Zappos Insights
Kevin Bottoms
Kevin Bottoms
Global VP, Business Development
TELUS International
Marc Heitzman
Marc Heitzman
Site Director
TELUS International

Executive Club


Fiona Blakesley
Fiona Blakesley
Director of Customer Success Transformation, ProConnect Group
Intuit
John  McCahan
John McCahan
Executive Director, Customer Care
Avon
Janelle  Sallenave
Janelle Sallenave
Head of Customer Support, North America
Uber
Craig Downing
Craig Downing
Sr. Director, Global Cloud Marketing & Demand Generation
Salesforce
Josh Ives
Josh Ives
VP Customer Experience
Samsung

Future Leaders Certification Program


Myra Golden
Myra Golden
Customer Experience Designer
Myra Golden Seminars, LLC
Nicole Granucci
Nicole Granucci
Community Marketing Lead, Service Cloud
Salesforce
Cheryl China
Cheryl China
SVP Escalations
Citizens Bank
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Docia  Myer
Docia Myer
Chief Education Officer
CCW University
Thomas  Dalton
Thomas Dalton
Director, Quality Call Center
HealthCare Partners
Mauricio  Ortiz
Mauricio Ortiz
Manager, Quality Call Center
HealthCare Partners
Marvin L.  Hamiton
Marvin L. Hamiton
VP Human Resources
Conde Nast
Gene Howell
Gene Howell
Director, Process Optimization and Dialer Operations
CURO Financial Technologies Corp

People, Process and Technology Tracks


Alton Harewood
Alton Harewood
CX Solutions Consultant
8x8
Brian Court
Brian Court
Director of End User Support
Intralinks
JIll Feero
JIll Feero
Manager Customer Infrastructure, Customer Relations
NB Power
Patrick Cox
Patrick Cox
CEO
TRUSTID, Inc.
Ashish Bisaria
Ashish Bisaria
Global Head of Client Advocacy & Innovation
Alorica
Colleen Beers
Colleen Beers
SVP, Operations
Alorica
Sinead Aylward
Sinead Aylward
IT Director
Adtalem Global Education
Ruby Kandah
Ruby Kandah
Director, Business Applications
DoorDash
Erin Wilson
Erin Wilson
Sr. Solutions Consultant
Five9
Brandon Penn
Brandon Penn
Head of Market Intelligence
Twilio
Eyal Lubin
Eyal Lubin
Director of Service Operations
NICE
Nick Friedman
Nick Friedman
President & Co-Founder
College Hunks Hauling Junk and College Hunks Moving
Dan Gingiss
Dan Gingiss
Author
"Winning at Social Media" & Podcaster
Rex Swords
Rex Swords
VP
Walgreens
Raj Kharran
Raj Kharran
Senior Manager
LivePerson
Ken Nix
Ken Nix
Senior VP Finance and Controller
Odyssey Logistics
Mark Collier
Mark Collier
Chief Technology Officer
SecureLogix
Roanne Levitt
Roanne Levitt
Senior Manager, Commercial Security Strategy
Nuance
James Wilson
James Wilson
Omnichannel Customer Experience (CX) AI and RPA Automation of CX & SVP Sales
ITYX Solutions

Pavilion


Tom Brennan
Tom Brennan
Global Director, Customer Service Transformation
ServiceNow
Abhijit Mitra
Abhijit Mitra
VP and GM, Customer Service Management
ServiceNow
Michal Raz
Michal Raz
VP of Global Partnerships
Vonage
Venki Subramanian
Venki Subramanian
Senior Director, Product Management, Customer Service Mangement
ServiceNow
Arnfinn Austefjord
Arnfinn Austefjord
Director, Product Strategy, Customer Service Mangement
ServiceNow
Ludy Morales-Dunning
Ludy Morales-Dunning
Director, Marketing
Genesys
Rian Logan
Rian Logan
Technical Sales Consultant
Genesys
Dan Rood
Dan Rood
VP Product Marketing
Genesys
Ujjval Karihaloo
Ujjval Karihaloo
VP Product Management
Vonage
Ritesh Idnani
Ritesh Idnani
President
Tech Mahindra
Brian Gilman
Brian Gilman
VP Product Marketing
Vonage
Johan Hybinette
Johan Hybinette
Chief Information Security Officer
Vonage
Ken McMahon
Ken McMahon
Senior Vice President of Client Operations
Vonage
Jeff Savage
Jeff Savage
VP Enterprise
Vonage
Randi Roger
Randi Roger
Marketing Programs Operations
Genesys
Paul Stephenson
Paul Stephenson
Cloud Chief Technologist
Avaya
Jens Eckles
Jens Eckles
Sr. Director, Product Marketing
Avaya
Tracy Fleming
Tracy Fleming
Corporate Consulting Engineer
Avaya
Karen Hardy
Karen Hardy
VP, Product Marketing
Avaya
Val Matula
Val Matula
Vice President and CTO - Emerging Products and Technology
Avaya
Steve Kosiba
Steve Kosiba
Product Marketing Manager
Genesys
Lori Jarchow
Lori Jarchow
Director, Commercial Digital Solutions
Ecolab
Joe Landers
Joe Landers
Customer Service Transformation Consultant
ServiceNow
Paul McConnon
Director, Solution Consulting Architect, Customer Service
ServiceNow
Kathy Neff
Kathy Neff
Sr. Technical Product Marketing Manager, Customer Service Management
ServiceNow
Andrea Pohlman
Andrea Pohlman
CSM Strategy and Solution Leader
ServiceNow
Dean Robison
Dean Robison
SVP, Customer Success
ServiceNow
Paul Selby
Paul Selby
Head of Product Marketing
ServiceNow
Holly Simmons
Holly Simmons
Sr. Director, Product Marketing, Customer Service Management
ServiceNow
Tanya Zurawiecki
Tanya Zurawiecki
Manager, Operational Execution
Shaw Communications
Jay Blazensky
Jay Blazensky
Co-Founder & Chief Revenue Officer
VoiceBase
Michael Brehm
Michael Brehm
Founder and Managing Director
i2x
Martin Castro
Martin Castro
Product Manager
Vonage
Noam Fine
CEO
Over.AI
Olivier Fontana
Olivier Fontana
Director, Product Strategy and Marketing
Microsoft Translator
Kevin Fredrick
Kevin Fredrick
Managing Partner
OneReach
Colter Hammer
Colter Hammer
Strategic Director, Contact Center Practice
Vonage
Omar Javaid
Omar Javaid
Chief Product Officer
Vonage
Sheila McGee-Smith
Sheila McGee-Smith
President & Principal Analyst
McGee-Smith Analytics
Rob Nolan
Rob Nolan
CEO
Customer Direct
Kyle Riordan
Kyle Riordan
Product Marketing Manager
Vonage
Brian Cantor
Brian Cantor
Principal Analyst
CCW Digital
Michael DeJager
Michael DeJager
Principal Analyst & Divisional Director
Customer Management Practice
Sandy Ko
Sandy Ko
Research Development Analyst
Customer Management Practice
Max Ribitzky
Max Ribitzky
Global Head of Sponsorship & Business Development
Customer Management Practice
David Zhao
David Zhao
Senior Manager
Deloitte
Hernan Giraldo
Hernan Giraldo
VP of Customer Experience Ops
BARK
Ross Garretson
Ross Garretson
VP, Customer Experience
Hunter Douglas, Inc.
Alan Winters
Alan Winters
Deputy Chief Global Compliance Officer, Chief Privacy Officer & Chief Data Protection Officer
Teleperformance Group
Ann Moreth
Manager Medicare/UPMC for Life Member Service
UPMC Health Plan

Meet the Customer


Matt Magnuson
Matt Magnuson
VP, Contact Center Operations
Choice Hotels International
Emily Deragon
Emily Deragon
Senior Solutions Manager, Speech Analytics
SiriusXM
Jeremiah Boone
Jeremiah Boone
Enterprise Voice Director
Matson Navigation
Matt Cecil
Matt Cecil
Sr Manager - Chat Strategy
Verizon Consumer Markets
Joe Busse
Joe Busse
Senior Instructional Designer
TIAA
Gregg Barrett
Gregg Barrett
Director of Customer Care
Envera Systems
Tracie Davis
Site Director
Empire Today LLC
John Craven
John Craven
Director Center of Excellence
Cox Communications
Greg Crandell
Greg Crandell
CIO
Basic Research
Aarde Cosseboom
Aarde Cosseboom
Director of GMS Technology & Workforce Management
TechStyle
Brian Court
Brian Court
Director of End User Support
Intralinks
Sara Ciskie
Sara Ciskie
Director of Sales and Support
Rev.com
Aramis Cherrington
Aramis Cherrington
Director of Operations, Health Services
Loma Linda University
Robin Gomez
Robin Gomez
Director of Data & Analytics
Radial, a bpost company
Nate Ford
Nate Ford
Speech Analytics Analyst
Allianz Worldwide Partners
Elsa Elbert
Elsa Elbert
VP of Customer Engagement
Aspiration Investments
Jill Feero
Jill Feero
Manager of Customer Relations and Infrastructure
NB Power
Erik Ristow
Erik Ristow
CTO
Vibrant Credit Union
Thomas Long
Thomas Long
Director of Sales and Operations
Soft Surroundings
Mike Gamez
Mike Gamez
GMS Members Solution Manager
TechStyle
Allan Fromm
Allan Fromm
President
AnSer
Tarun Gupta
Tarun Gupta
CTI Director
Adobe
Ruby Kandah
Ruby Kandah
Director Business Applications
DoorDash
Nancy Perry
Nancy Perry
Associate Director
Verizon Consumer Markets
Ian Roberts
Ian Roberts
General Manager
Quicken Inc.
Heidi Rote
Heidi Rote
Director of North America Sales Center
Jenny Craig
Dinesh Sardana
Dinesh Sardana
Sr. Director, Application Development
Priceline
Tara Tyler
Tara Tyler
Senior Expert Operations Manager
Directly
Chad Wilcox
Receivables Management- Collections Manager
Cox Communications
Tanya Zurawiecki
Tanya Zurawiecki
Manager, Operational Execution
Shaw Communications
Dale Sturgill
Great Health Works
Great Health Works

Advisory Board


Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Steve Prodger
Steve Prodger
SVP, Customer Experience and Innovation
SmartAction
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Cheryl China
Cheryl China
SVP Escalations
Citizens Bank
Heather Magaha
Heather Magaha
SVP, National Client Services Manager
Wells Fargo Bank
Janet Solomon
Janet Solomon
SVP, Head of Client Contact Center and Contact Center Operations
SunTrust
Celika Caldwell
Celika Caldwell
VP Experience Design
AARP
Gabriele  Masili
Gabriele Masili
General Manager, Customer Service & Support
Microsoft
Ronny Haimé
Ronny Haimé
VP - Global Head of Service Delivery
Groupon
Paul Selby
Paul Selby
Head of Product Marketing
ServiceNow
Gene Lunger
Gene Lunger
Executive Vice President, Retail Operations
Ashley HomeStore
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts
Docia Myer
Docia Myer
Chief Academic Officer
CCW University
Kevin Bottoms
Kevin Bottoms
Global VP, Business Development
Telus International
Bob Azman
Bob Azman
VP Traveler Services, Americas and Global
Carlson Wagonlit Travel
Colleen  Beers
Colleen Beers
SVP, Operations
Alorica
Mark Killick
Mark Killick
VP, Care
GrubHub
Wendy Liu
Wendy Liu
VP Customer Experience and Executive Care Response Liaison
Comcast
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Frank Suljic
Frank Suljic
SVP of Enterprise Relations
Mattersight
Kathleen Attinello
Kathleen Attinello
SVP Global Customer Service
Dun & Bradstreet
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services