CCW For Travel & Hospitality
Thursday | June 6
The Road Less Traveled: Strengthening the End-to-End Customer Journey in Travel & Hospitality
Tailored to forward-thinking customer service and experience practitioners in the travel and hospitality space, these sessions will consider the top market trends and customer expectation shifts to stay competitive, with an emphasis on effective process innovation, sustainable digital transformation strategies, and executing with a more human-centered approach.
See yourself in the Healthcare program? Register below!
Session Highlights
NAVIGATING TURBULENCE: ADAPTING
CUSTOMER SERVICE STRATEGIES
|
In this session, industry leaders will explore the dynamic shifts in customer expectations within the travel and hospitality sector. We’ll delve into case studies, pain points and success stories, examining how organizations can strategically adapt their customer service approaches to address evolving needs. Emphasis will be placed on leveraging innovative technologies, personalization strategies, and real-time feedback mechanisms to create resilient and adaptable customer service models.
|
DESTINATION DELIGHT: CRAFTING UNFORGETTABLE
EXPERIENCES ACROSS THE CUSTOMER JOURNEY
|
Embark on a journey to discover how leading travel and hospitality brands are enhancing the end-to-end customer experience. This session will showcase best practices in curating personalized and memorable interactions at every touchpoint. From pre-trip anticipation to post-travel engagement, we will share insights on designing seamless and emotionally resonant customer journeys. Attendees will gain practical strategies for exceeding customer expectations, fostering brand loyalty, and turning every traveler into a brand advocate.
|
HUMAN TOUCH IN A DIGITAL WORLD: BALANCING AUTOMATION WITH PERSONALIZATION
|
As technology continues to reshape the landscape of customer service, finding the right balance between automation and personalization is crucial. This session will explore how travel and hospitality organizations can integrate cutting-edge technologies without sacrificing human touch and how AI and machine learning can enhance efficiency while maintaining a customer-centric focus, all with an eye toward providing actionable insights for achieving a harmonious blend of technology and personalized service.
|
Featured Speakers