CCW For Healthcare
Wednesday | June 5
Exceptional Experiences at the Intersection of Tech & Patient-Centered Thinking
An all-day series of sharp and thought-provoking presentations focused on front of mind topics in the Healthcare industry.
Designed for healthcare professionals who are leading their organizations’ customer contact functions, shaping the future of patients’ end-to-end experiences, and reimagining employee engagement.
See yourself in the Healthcare program? Register below!
Session Highlights
PRIORITIZE AN EMPATHY-FIRST CULTURE THROUGH
EMPLOYEE ENGAGEMENT & EXPERIENCE |
Before all else, prioritizing the oftentimes untapped opportunity and potential associated with employee engagement and experience must be at the forefront in order to achieve an empathy-first culture. Before employees can be wholly present for their customers, clients, patients, or users, it is essential that they are presented with the proper tools, techniques, workflows, and overarching culture to succeed. This session will unearth the importance - and the challenges - of fostering an environment of intentional collaboration and communication, trust, engagement, and well-being within the healthcare industry.
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HARNESS PATIENT FEEDBACK FOR
ORGANIZATIONAL CHANGE |
In today's healthcare landscape, patient satisfaction isn't just a metric – it's a driving force for organizational evolution. This session delves into the critical role of patient feedback in catalyzing meaningful organizational change. From improving service delivery to enhancing patient outcomes, leveraging patient perspectives can revolutionize healthcare institutions. This session will explore innovative strategies and best practices for collecting, analyzing, and implementing patient feedback. Learn how to cultivate a culture that prioritizes patient-centricity and embraces feedback as a catalyst for continuous improvement.
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REVOLUTIONIZE RELATIONSHIPS: STRATEGIES FOR
USING CONTACT CENTERS TO PLACE PATIENTS AT THE CENTER OF CARE |
As the healthcare industry rapidly evolves, contact centers are emerging as a critical tool for placing patients at the center of their care. By leveraging the capabilities of contact centers to provide personalized support and expert guidance, healthcare providers can drive improved patient outcomes, enhance satisfaction, and boost operational efficiency. This session will focus on the core values of patient-centered care and how change management strategies can help your healthcare organization adopt this mindset at every level.
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LEVERAGE ETHICAL AI in PX
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AThe future of AI lies not only in its technical capabilities but also in its ethical foundation.
This prioritization has become increasingly crucial in the healthcare industry, where ensuring patients’ personal data and privacy are of paramount importance. It has become more important than ever to shed light on the ethical challenges and solutions in AI technology, emphasizing the need to minimize biases and promote transparency. How can leaders ensure accountability between internal teams and external systems to maintain data privacy? Industry leaders will share strategies for building accountability frameworks as new solutions are deployed. |
Featured Speakers