CCW For Customer Experience Leaders
Discover how to optimize digital-first customer experiences and elevate your CX game.
Thursday | June 6
A Convergence of CX Innovation and Leadership.
Designed for visionary leaders who are at the forefront of shaping customer experiences in the digital era. Discover transformative strategies and technologies that are redefining what it means to deliver exceptional customer experiences.
Learn from the Titans of Customer Experience. Our speakers are distinguished CX experts and thought leaders, ready to share their insights and in revolutionizing customer interactions and engagement.
See yourself in the CX program? Register below!
Session Highlights
BUILDING TRUST
WITH THE BUSINESS:
A CASE STUDY IN CX ADVOCACY |
When working across departments and with executive leadership teams, it is crucial to convey value and speak the right language in order to build stronger relationships. Oftentimes, enacting sustainable and effective change across the customer experience takes years, yet leaders hope to see immediate results. This session will consider best practices and challenges to find the right balance between proving value immediately with quick wins, building trust internally, while also continuing to think strategically and innovatively for the long-term.
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GENERATE CUSTOMER EMPATHY THROUGH
CROSS-FUNCTIONAL COLLABORATION |
Building a collaborative culture in your organization can benefit more than just your team. Discover how utilizing customer insights from different channels, working through traditional silos, and fostering teamwork through new initiatives can translate into a better understanding of your customers and an enhanced experience for all.
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HYPER-PERSONALIZATION
IN CUSTOMER INTERACTIONS |
Hyper-personalization in customer interactions involves leveraging data, technology, and customer insights to create highly individualized experiences. From utilizing customer and real-time data to creating customized communications, this session will cover the core tenets of hyper-personalization and the benefits it will have for your brand.
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ROOTED IN RESEARCH: 7 TIPS
FOR OPTIMIZING YOUR CX FRAMEWORK |
Regardless of the industry, product, service, or channel, it is crucial to have a tangible framework in place to ensure the customer is being presented with the ideal experience. However, beyond just leveraging that framework to guide experience design decisions, what are the best ways to standardize, measure and benchmark against what success looks like? This session will reveal how to develop a comprehensive, product-agnostic ideal CX framework through leveraging both existing and new research.
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Featured Speakers