CCW For Retail
Elevating retail customer interactions in the digital age.
Wednesday | June 5
Unparalleled Insights from Industry Experts.
Dedicated to forward-thinking leaders like you, who are shaping the future of customer interactions in the retail industry. Join us to explore cutting-edge strategies, technologies, and insights transforming retail customer contact centers into hubs of customer satisfaction and efficiency.
Gain unparalleled insights from industry experts. Our lineup of speakers includes renowned executives, strategists, and innovators, each bringing a wealth of experience and groundbreaking ideas.
Prepare to be inspired and informed by experts who are reshaping the world of retail customer contact.
See yourself in the Retail program? Register below!
Session Highlights
RETAIL REVOLUTION: UNLEASHING THE POWER
OF AI-ENHANCED CUSTOMER SERVICE IN CONTACT CENTERS |
Join us for an illuminating discussion that delves into the paradigm shift brought about by AI in retail customer service. This session will provide retail industry professionals with invaluable insights into the world of AI-driven solutions by exploring strategies and actionable takeaways for improving service quality, resolution speed, and generating more comprehensive customer insights.
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UNLOCKING THE POWER OF DATA: DELIVERING
PERSONALIZED CONNECTIONS IN RETAIL |
Embark on a transformative journey into the heart of retail personalization, where data is the key to unlocking unparalleled customer experiences. This session is tailored for retail professionals seeking to harness the power of data to create meaningful, personalized connections with customers. Explore strategic insights, proven methodologies, and success stories that highlight the impact of personalized experiences on customer satisfaction, loyalty, and repeat business.
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BEYOND CHANNELS: CRAFTING
UNIFIED RETAIL EXPERIENCES |
Join this session as we delve into the future of retail experiences where the boundaries between channels blur, and customer interactions transcend traditional touchpoints. This session is tailored for retail professionals eager to explore strategies for integrating inbound contact centers with digital platforms. Join us to discover the keys to ensuring consistent, high-quality customer experiences across all touchpoints and understand how these seamless interactions contribute to retail growth and elevated customer satisfaction.
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Featured Speakers