Event Brochure
Discover program highlights and review the schedule — complete the form below to download the event brochure for full details. Or, request the brochure via email instead!
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VIEW THE EVENT BROCHURE
<div style="text-align: center; font-size:22px;"> <br /> </div> <p style="text-align: center;"><em><span style="color: rgb(3, 152, 158);">Please click the image below to view the brochure!</span></em></p> <p style="text-align: center;"><br /></p> <p style="text-align: center;"><em><span style="color: rgb(61, 142, 185);"><a href="https://www.customercontactweek.com/page/3169844/brochure-lp"><img src="https://s3.amazonaws.com/bizzabo.users.files/qULK9RDQn6YBpeNNIIUb_CCWVegas2024MAIN13_COVER.jpg" style="width: 400px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" /></a></span></em></p> <p style="text-align: center;"><em>Last updated 4/9/2024</em></p> <p style="text-align: center;"><br /></p> <p style="text-align: center;"><span style="font-size: 22px;">View the </span><span style="color: rgb(3, 152, 158);"><a href="http://www.customercontactweek.com/agenda" target="_blank"><span style="font-size: 22px;">full agenda</span></a></span><span style="font-size: 22px;"> now!</span></p> <p style="text-align: center;"><br /></p> <p style="text-align: center;"><span style="color: rgb(3, 152, 158);"><a href="https://www.customercontactweek.com/page/3169825/registration"><span style="font-family: Montserrat, sans-serif; font-size: 22px;">Register today</span></a></span><span style="font-family: Montserrat, sans-serif; font-size: 22px;"> and join us in Las Vegas!</span></p>
Customer Contact Week was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities. As the industry has evolved, so has CCW, continuously adapting to profound advancements in technology and shifting customer expectations.
CCW continues that tradition by exploring digital transformation strategy, generative AI and emerging technologies, remote work, customer experience best practices, leadership & culture, and more. Our carefully curated agenda features thought-provoking keynotes, interactive workshops, and engaging think tanks, equipping you and your team with cutting-edge strategies and tactics to pave the way forward.
Main Stage Headliners
Schedule
T U E S D A Y
JUNE 4
8:00 AM CHECK-IN & BREAKFAST |
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9:00 AM WORKSHOPS & SUMMITS CCWOMEN, LEADERSHIP INSTITUTE, TECH & INNOVATION |
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10:30 AM NETWORKING BREAK |
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11:00 AM WORKSHOPS & SUMMITS |
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12:30 PM LUNCH |
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1:30 PM WORKSHOPS & SUMMITS |
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3:00 PM NETWORKING BREAK |
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3:30 PM WORKSHOPS & SUMMITS |
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6:30 PM CCW EXCELLENCE AWARDS GALA |
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9:30 PM CCW AWARDS AFTER PARTY |
W E D N E S D A Y
JUNE 5
7:00 AM CHECK-IN & BREAKFAST |
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8:00 AM MAIN STAGE |
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10:00 AM EXPO HALL GRAND OPENING |
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11:00 AM BREAKOUT SESSIONS |
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12:45 PM LUNCH |
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1:45 PM BREAKOUT SESSIONS |
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3:30 PM NETWORKING RECEPTION |
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4:30 PM MAIN STAGE |
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6:00 PM COCKTAIL RECEPTION |
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8:00 PM CCW AFTER PARTY |
T H U R S D A Y
JUNE 6
7:00 AM CCWOMEN BREAKFAST CHECK-IN & BREAKFAST |
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8:00 AM MAIN STAGE |
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10:00 AM NETWORKING RECEPTION |
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11:00 AM BREAKOUT SESSIONS |
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12:45 PM LUNCH |
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1:45 PM BREAKOUT SESSIONS |
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2:30 PM NETWORKING RECEPTION |
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3:00 PM MAIN STAGE |
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5:30 PM CONFERENCE CONCLUDES |
See yourself in the program? Register now below!