Blake Morgan is a Customer Experience Futurist. Her first book is “More is More: How The Best Companies Go Farther and Work Harder To Create Knock Your Socks Off Customer Experiences.” Blake is adjunct faculty at the Rutgers executive education MBA program. She recently launched The Customer Experience School, with an online course designed to help anyone fix the customer experience of your brand. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She has worked with Ericsson, Intel, Verizon Wireless, and many more. She lives in the Bay Area with her husband, daughter and their two Yorkie rescues.