June 18-22, 2018
The Mirage, Las Vegas

Media Partners

Media Partner

Customer Contact Week - Official LinkedIn Group
Website: https://www.linkedin.com/groups/119551

Attending CCW? Make sure to join the official event LinkedIn Group and receive weekly announcements featuring event updates, new industry content, and more. https://www.linkedin.com/groups/119551 Read More

CCW Digital
Website: http://www.callcenterweekdigital.com

Formed through the union of Call Center Week, the world’s largest and most influential customer service event, and Customer Management IQ, the world’s largest and most influential customer service online platform, Call Center IQ reigns as the most significant community, resource hub and advisory for call center and customer experience... Read More

AI - Artificial Intelligence
Website: https://www.linkedin.com/groups/8583275

‘AI - Artificial Intelligence’ brings together business professionals, scientists, physicians, engineers and a wide range of other people from academia and industry to discuss anything related to developments and innovations in Artificial Intelligence. Professionals from fields including IT, Manufacturing, Finance, Healthcare, Life Sciences, Defense, Aerospace, Agriculture, the Chemical Industry. Law,... Read More

Austin Contact Center Alliance
Website: http://accalliance.memberlodge.org

The Austin Contact Center Alliance (ACCA) is a dynamic, professional organization that serves as Central Texas’ resource for industry information, networking and educational opportunities. Our mission is to foster solutions that meet the needs of the Central Texas contact center industry through networking, professional development, and community leadership. We are... Read More

Blake Morgan
Website: http://bit.ly/blakemmorgan

Blake Morgan is a Customer Experience Futurist. Her first book is “More is More: How The Best Companies Go Farther and Work Harder To Create Knock Your Socks Off Customer Experiences.” Blake is adjunct faculty at the Rutgers executive education MBA program. She recently launched The Customer Experience School, with... Read More

Call Center HR Network
Website: https://www.linkedin.com/groups/775677

The Call Center HR Network is a group of 2600+ HR professionals who are actively involved in recruiting and staffing for the call center industry worldwide. Read More

Chatbots Journal
Website: https://chatbotsjournal.com/

Chatbots Journal is a platform for bot enthusiasts to share and learn all about how chatbots work, what will be the future of early adoption of the technology & why implementation can gain some extra mileage. Chatbots Journal is run by volunteers from various industry leaders, software developers, writers & AI researchers... Read More

CIO Review
Website: http://www.cioreview.com

CIOReview is a technology magazine that talks about the enterprise solutions that can redefine the business goals of enterprises tomorrow. It is the leading source that shares innovative enterprise solutions developed by established solutions providers, upcoming hot enterprises and is a neutral source for technology decision makers. Published from Fremont,... Read More

CRMXchange
Website: http://www.crmxchange.com

CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive... Read More

Customer Care Management
Website: http://www.linkedin.com/grp/home?gid=1079387

The Customer Care Management group focuses on bringing your peers from the larger community together to discuss ongoing issues and trends in the Customer Care industry. There are a wide variety of statistics available which show that ways in which customers expect pre and after sales service have long term... Read More

Customer Care Network
Website: http://www.linkedin.com/grp/home?gid=69045&trk=my_groups-tile-flipgrp

The Customer Care Network brings together over a group of over 10,000 social-savvy customer care experts worldwide and several leading brands.  The discussions are moderated by dutch customer experience leader and customer care blogger, Marco Houthuijzen. It also included a group of authors/consultants who are influential in this space and... Read More

Customer Service Operations
Website: https://www.linkedin.com/groups/1965404

A forum specifically designed for service and support professionals in telecom industry. Open discussion and networking for both technical support and customer service best practices. Read More

Dalton's - Call Center Manager Guru's
Website: https://www.linkedin.com/groups/3725388

Join up and list some items that you have done that were "out of the box" to be called . I want this group full of ideas.. suggestions and theories. Read More

Enterprise Management 360˚
Website: http://www.em360tech.com

Keeping busy executives up to date with reports on the latest IT trends, presenting views from expert analysts and solution providers; EM360° offers specialist coverage making it the comprehensive guide for all aspects of organisational IT. With an established medium for editorial and online resources, we serve a global audience... Read More

Fast Leader
Website: http://www.fastleader.net

The Fast Leader Show is a weekly podcast created to help you move onward and upward faster in your career and life. Each week, well-respected industry leaders and special guests share their personal stories, share insights, strategies, and lessons learned to help you lead an effective and efficient operation. We... Read More

International Customer Service Association (ICSA)
Website: http://icsatoday.org/

The ICSA is the only non-profit professional organization dedicated to providing professional development opportunities to customer service providers. The ICSA is the leader in recognition of both individuals and organizations that provide superior customer experiences and hosts National Customer Service Week the first week of every October.The Mission of the... Read More

Loyalty Magazine
Website: http://www.loyaltymagazine.com

Loyalty Magazine is the most widely read title covering the vital subject of customer retention, loyalty, reward programmes, affinity, customer insight and CRM. Importantly, it focuses heavily on how technology is reinventing what is possible with analytics and other customer information management systems, and how mobile interaction and engagement are... Read More

North American Call Center Network
Website: https://www.linkedin.com/groups/60492/profile

ABOUT THIS GROUPThis group of 4500+ members strong is for Call Center Professionals in North America. Read More

PACE Association
Website: http://www.paceassociation.org

The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that interact with customers via the contact center. We work to improve the customer experience at the point of engagement.PACE enhances our members' ability to provide outstanding customer service and... Read More

Retail Industry Professionals Worldwide
Website: https://www.linkedin.com/groups/86057

One of the World's Largest Groups of Retail Professionals on Linkedin with over 85,000 professionals from across the globe members of it, for the purpose of networking, sharing knowledge, discuss business associations, seek career advice & explore job opportunities. Read More

Robotic Process Automation Community
Website: https://www.linkedin.com/groups/8586225

A group where Robotic Process Automation (RPA) professionals can share content, grow their network and explore business opportunities. As a business, we would be very interested in collaborating with future events, as an executive search business and consultancy we are able to offer salary bench marking, industry content/articles and we... Read More

Robotics Process Automation
Website: https://www.linkedin.com/groups/10308254

Robotics Process Automation is a group for RPA experts to exchange views and learn form leading practices. This group will be a common platform for Product vendors, Service providers and end users to share experiences. Read More

Society of Workforce Planning Professionals
Website: http://www.swpp.org

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.SWPP provides its membership with a variety of services, including:• Member-only access to certain areas of the SWPP website • E-mail Tip of the Week• Quarterly newsletters with timely articles written by industry experts • Regional... Read More

Telecom Reseller
Website: http://www.telecomreseller.com

Telecom Reseller is your source for news, information and insight on Unified Communications, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype, WebRTC and on prem based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/.... Read More

The Global CX Brainstorm
Website: https://www.linkedin.com/groups/3953860

For customer experience heroes who Live CX everyday!It is the new way to network, exchange best practices, collaborate over ideas and innovate CX for industries across the world.We use customer context and real-time collaboration capabilities to focus creative thoughts and energy.For a sneak peek, visit the Telecom CX Disrupt at... Read More

The IoT Magazine
Website: https://theiotmagazine.com/

The #1 place to learn about IoT. It is a platform for IoT enthusiasts to share and learn all about latest trends and technologies. Experts, authors, developers and thought leaders come together and share their learning, research studies, projects or anything that adds value to our audience. Check out some of their articles:Why IoT... Read More

Travel & Tourism Industry Professionals Worldwide
Website: https://www.linkedin.com/groups/90576/profile

World's Largest (#1) Group of Travel & Tourism Professionals on Linkedin with over 275,000 professionals from across the globe members of it, for the purpose of networking, sharing knowledge, discuss business associations, seek career advice & explore job opportunities. Read More

U.S Call Center Trainer and Coaches
Website: https://www.linkedin.com/groups/2328835

The Intended result is to support all supervisors and the management of call center agents. Our goal will be to give each other ideas, best practices and training curriculum. We will make suggestions for:** skill based training courses, ** offer ideas to help each other overcome obstacles that each of us... Read More

U.S. Call Center Executive Network
Website: https://www.linkedin.com/groups/3389003/profile

This group of 1600+ call center professionals is exclusive to U.S. Call Center Executives at Director level or above in all areas of the call center industry. A forum to exchange information, share ideas, discuss best practices, and share job opportunities. Read More