Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Media Partners

Media Partner

CCW Digital

CCW Digital is the global online community and research hub for more than 150,000 customer contact professionals.With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from... Read More

Chatbots Journal

Chatbots Journal is a platform for bot enthusiasts to share and learn all about how chatbots work, what will be the future of early adoption of the technology & why implementation can gain some extra mileage. Chatbots Journal is run by volunteers from various industry leaders, software developers, writers & AI researchers... Read More

Connections Magazine

Connections Magazine is the premier magazine for the call center and contact center industry and is the prime source for call center news, information, and articles. Their Website,, is a 2,200-page resource, full of useful industry articles and resources. Connections Magazine is distributed free to qualified readers, decision makers,... Read More


CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive... Read More

Customer Contact Week - Official LinkedIn Group

Attending CCW? Make sure to join the official event LinkedIn Group and receive weekly announcements featuring event updates, new industry content, and more. Read More

Customer Service Institute of America

The Customer Service Institute of America (CSIA) provides organizations with education, certification and recognition in the field of customer experience.  We support organizations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognized service standard.CSIA believes that great customer experience is... Read More

Society of Workforce Planning Professionals

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.SWPP provides its membership with a variety of services, including:• Member-only access to certain areas of the SWPP website • E-mail Tip of the Week• Quarterly newsletters with timely articles written by industry experts • Regional... Read More

Support Driven

The community transforming careers in customer support.  Follow Support Driven on twitter! @supportdriven Read More

Telecom Reseller

Telecom Reseller is your source for news, information and insight on Unified Communications, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype, WebRTC and on prem based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit Read More

The IoT Magazine

The #1 place to learn about IoT. It is a platform for IoT enthusiasts to share and learn all about latest trends and technologies. Experts, authors, developers and thought leaders come together and share their learning, research studies, projects or anything that adds value to our audience. Check out some of their articles:Why IoT... Read More


Annette Franz

Annette Franz is founder and CEO (Chief Experience Officer, of course!) of CX Journey Inc. She's got 25 years of experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience - so that, together, we can design a better... Read More

Charles Ryan Minton

Charles Ryan Minton is a customer and employee experience keynote speaker, author and the president of CRM Hospitality & Consulting, LLC.  An award-winning former hotel general manager for some of the world’s most recognizable brands, Ryan has helped shaped the customer and employee experiences of high-profile companies such as Jaguar,... Read More

Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.He began his Disney career in 1979 as a front-line attractions operator. As... Read More

Jeannie Walters

Jeannie Walters, the CEO and Founder of 360Connext, has spent 20 years evaluating and improving customer experiences and teaching her trademarked methodology to enlightened leaders in many industries. She is a Certified Customer Experience Professional (CCXP,) a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member... Read More

Jim Tincher

As Heart of the Customer’s Mapper-in-Chief, Jim sees the world in a special way: through the eyes of customers.With a lifelong passion for customer experience, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement. Before launching the company, Jim led customer engagement initiatives at... Read More

Michael Hinshaw

Michael Hinshaw is a dynamic and effective customer experience leader, coaching executives and helping companies transform business practices to drive verifiable, customer-centric growth and measurable increases in ROI.Recognized as a Digital Customer Strategist and Customer Experience Innovator by organizations including ALM Intelligence, Forrester Research and others, he has been published... Read More

Russel Lolacher

Russel Lolacher is a speaker, consultant and advocate for meaningful customer and employee relationships. From two decades of experience, working from the front lines to leadership roles in call centres, public service and the retail and restaurant industries, Russel champions the importance of communication and trust building, online and in... Read More

Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.  Shep works... Read More

Steve DiGioia

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia uses storytelling to share real-world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers’ desire.As a certified trainer, coach, author & speaker, Steve was recently voted... Read More