Janet Solomon

Senior Vice President, Contact Center Executive
SunTrust Bank
Janet Solomon is the Head of SunTrust Client Contact Center. Janet began her career at SunTrust in 2011 after holding leadership and consulting positions at Wachovia (now Wells Fargo) and KPMG. In addition to Janet’s 30-year financial industry background, her focus on improving the client experience, teammate development, and process efficiency provide a model for her leadership team, as well as the entire Client Contact Center team. The Client Contact Center provides more than 16 million touch points each year to clients within the Branch HelpLine, Business Care, Card Services (Commercial and Consumer), Client First Solutions, Consumer Care, E-mail, Fraud Prevention and Claims, Investment Care, Loan Servicing, Mortgage, Private Wealth, Social Media and Teller Connect departments. A native of North Carolina, Janet holds a bachelor’s degree from the University of Tennessee and a master’s in Business Administration from Nova Southeastern University.