Presentation: The Hassle-Free Experience— Paving the Path for Positive Customer Journeys
Adam Toporek, Customer Service Expert, Speaker & Author, was a Influencer Keynote at CCW Austin this year. View his presentation for more information on taking a 3-way approach to making your customer’s experience hassle-free. This includes: understanding customer hassle and why it’s more than just effort, identifying the hassles your customers face using a verity of sources and eliminating hassles from your journey by focusing on five root causes.
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