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Q&A with Tom Weiland at Amazon

Q&A with Tom Weiland at Amazon

"CCW is a great reminder to never be satisfied by our success and instead we strive to maintain a laser-like focus to innovate for our customers."

We interviewed our Customer-Centric Transformer keynote, Tom Weiland, VP of Worldwide Customer Service at Amazon. In his upcoming presentation, Tom will discuss the key components of innovation and how Amazon achieves the most important leadership principle.

If you would like a copy of this interview emailed to you, contact us at enquiry@iqpc.com.

Investing in High-Potential Managers: An Interview with Troy Mills

Investing in High-Potential Managers: An Interview with Troy Mills

CCW University’s Future Leaders Certification Program is laying the groundwork for the future growth and success of high-potential managers who represent the next generation of contact center leadership. Serving as Chief Academic Officer of CCW University, Troy Mills joins us to share a little more about the importance of investing in high-potential managers as well as the value of CCW University.

If you would like a copy of this interview sent to you directly, contact us

Developing Leaders for Contact Center Success: Docia Myer

Developing Leaders for Contact Center Success: Docia Myer

CCW University’s Future Leaders Certification Program is laying the groundwork for the future growth and success of high-potential managers who represent the next generation of contact center leadership. Serving as Chief Education Officer of CCW University, Docia Myer joins us to share a little more about the importance of investing in high-potential managers as well as the value of CCW University.

If you would like a copy of this interview to be sent to you directly, contact us