“You have to aim at their heart and not their wallet.”
In making that statement, Peter Guber stresses the importance of a relationship-oriented approach to the customer experience.
The sports and entertainment mogul will expand on this topic in his keynote presentation at the 2017 CCW, June 26-30, Las Vegas, NV. He previewed the presentation – and discussed the value of the experience – in this exclusive podcast interview.
Peter Guber is Executive. Entrepreneur. #1 NYT Best Selling Author, Chairman and CEO of Mandalay Entertainment.
Kelli Durkin is VP of Customer Service at Chewy. In her position, she oversees an award-winning customer service department that provides an exceptional level of service to Chewy customers. A native of Central Florida, Kelli is the proud pet parent of Bruno, a five-year old French Bulldog, and Wynnie, a one-year old English Bulldog. Customer Management Practice's Principal Analyst, Michael DeJager, speakers further with Kelli about her unique career journey and deep passion for delivering the "wow" experience to Chewy.com's customers.
Kelli will be a keynote at CCW Vegas, this coming June 18-22 at The Mirage in Las Vegas.
To get a copy of this interview sent to you directly, contact us.
Jason Bradshaw, the Chief Customer Officer at Volkswagen Group Australia shares with us unique philosophy, career journey and deep passion for customer experience. In this interview, Jason talks about using A.I. technologies in the contact center, leveraging automation as a key strategy and what speed and efficiency means for his customers.
Jason Bradshaw will be a Keynote at CCW Vegas this June 18-22 at The Mirage in Las Vegas.
If you would like a copy of this interview, please contact us.