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Expert Interviews

Q&A with Tom Weiland at Amazon

Q&A with Tom Weiland at Amazon

"CCW is a great reminder to never be satisfied by our success and instead we strive to maintain a laser-like focus to innovate for our customers."

We interviewed our Customer-Centric Transformer keynote, Tom Weiland, VP of Worldwide Customer Service at Amazon. In his upcoming presentation, Tom will discuss the key components of innovation and how Amazon achieves the most important leadership principle.

If you would like a copy of this interview emailed to you, contact us at enquiry@iqpc.com.

Expert Interview: Kelli Durkin

Expert Interview: Kelli Durkin

Kelli Durkin is VP of Customer Service at Chewy. In her position, she oversees an award-winning customer service department that provides an exceptional level of service to Chewy customers. A native of Central Florida, Kelli is the proud pet parent of Bruno, a five-year old French Bulldog, and Wynnie, a one-year old English Bulldog. Customer Management Practice's Principal Analyst, Michael DeJager, speakers further with Kelli about her unique career journey and deep passion for delivering the "wow" experience to Chewy.com's customers. 

Kelli will be a keynote at CCW Vegas, this coming June 18-22 at The Mirage in Las Vegas. 

To get a copy of this interview sent to you directly, contact us

Expert Interview: Jason Bradshaw

Expert Interview: Jason Bradshaw

Jason Bradshaw, the Chief Customer Officer at Volkswagen Group Australia shares with us unique philosophy, career journey and deep passion for customer experience. In this interview, Jason talks about using A.I. technologies in the contact center, leveraging automation as a key strategy and what speed and efficiency means for his customers. 

Jason Bradshaw will be a Keynote at CCW Vegas this June 18-22 at The Mirage in Las Vegas.

If you would like a copy of this interview, please contact us

Expert Interview: Nick Friedman

Expert Interview: Nick Friedman

Nick Friedman is President and Co-Founder of College Hunks Hauling Junk and College Hunks Moving, the largest and fastest growing junk removal and moving franchise opportunity in North America. Nick started the business in college with his childhood best friend, now business partner, Omar Soliman in a beat up cargo van, and has grown to over 100 franchises nationwide. 


He has since been named among the Top 30 Entrepreneurs in America Under 30 by INC Magazine and was named on the same list as Mark Zuckerberg, as one of the 30 Most Influential CEO’s Under 30 by Under30CEO.com. Nick is also a two-time Ernst and Young Entrepreneur of the Year Award Finalist.


Customer Management Practice's Principal Analyst, Michael DeJager, speaks further with  Nick about his unique philosophy, career journey and deep passion for customer experience.

To get a copy of this interview to be sent to you directly, contact us

Keynote Feature: Jeanne Bliss

Keynote Feature: Jeanne Bliss

In this interview, Jeanne Bliss discusses transformational CX, the importance of speed & efficiency in customer service, the #MakeMomProud movement and her new book, "Would You Do That to Your Mother?" 


Jeanne Bliss will be a keynote at CCW Vegas this June 18-22. She will have a book signing and meet and greet following her keynote. To request more information or to get a copy of this interview to be sent to you directly, contact us