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Expert Interviews

Peter Guber Announces the 2017 "Game Changer"

Peter Guber Announces the 2017 "Game Changer"

“You have to aim at their heart and not their wallet.”

In making that statement, Peter Guber stresses the importance of a relationship-oriented approach to the customer experience.

The sports and entertainment mogul will expand on this topic in his keynote presentation at the 2017 CCW, June 26-30, Las Vegas, NV.  He previewed the presentation – and discussed the value of the experience – in this exclusive podcast interview.

Peter Guber is Executive. Entrepreneur. #1 NYT Best Selling Author, Chairman and CEO of Mandalay Entertainment.

Expert Interview: Kelli Durkin

Expert Interview: Kelli Durkin

Kelli Durkin is VP of Customer Service at Chewy. In her position, she oversees an award-winning customer service department that provides an exceptional level of service to Chewy customers. A native of Central Florida, Kelli is the proud pet parent of Bruno, a five-year old French Bulldog, and Wynnie, a one-year old English Bulldog. Customer Management Practice's Principal Analyst, Michael DeJager, speakers further with Kelli about her unique career journey and deep passion for delivering the "wow" experience to Chewy.com's customers. 

Kelli will be a keynote at CCW Vegas, this coming June 18-22 at The Mirage in Las Vegas. 

To get a copy of this interview sent to you directly, contact us

Expert Interview: Jason Bradshaw

Expert Interview: Jason Bradshaw

Jason Bradshaw, the Chief Customer Officer at Volkswagen Group Australia shares with us unique philosophy, career journey and deep passion for customer experience. In this interview, Jason talks about using A.I. technologies in the contact center, leveraging automation as a key strategy and what speed and efficiency means for his customers. 

Jason Bradshaw will be a Keynote at CCW Vegas this June 18-22 at The Mirage in Las Vegas.

If you would like a copy of this interview, please contact us

Expert Interview: Nick Friedman

Expert Interview: Nick Friedman

Nick Friedman is President and Co-Founder of College Hunks Hauling Junk and College Hunks Moving, the largest and fastest growing junk removal and moving franchise opportunity in North America. Nick started the business in college with his childhood best friend, now business partner, Omar Soliman in a beat up cargo van, and has grown to over 100 franchises nationwide. 


He has since been named among the Top 30 Entrepreneurs in America Under 30 by INC Magazine and was named on the same list as Mark Zuckerberg, as one of the 30 Most Influential CEO’s Under 30 by Under30CEO.com. Nick is also a two-time Ernst and Young Entrepreneur of the Year Award Finalist.


Customer Management Practice's Principal Analyst, Michael DeJager, speaks further with  Nick about his unique philosophy, career journey and deep passion for customer experience.

To get a copy of this interview to be sent to you directly, contact us