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Chatbots: Everything You Need to Know

Chatbots: Everything You Need to Know

In this whitepaper, we will be covering everything you need to know about chatbots to help you determine if chatbots are right for you. These key topics of discussion include: 

  • Embracing a digital friendly future
  • Using data to improve CX through personalization
  • Chatbots and Customer Engagement
  • Millennial Expectations from Chatbots Experiences
  • Top Tips for Chatbot Integration into Existing Customer Contact
  • Sourcing Chatbot Solutions
  • Key Metrics in A.I. Technology that Matter to the C-Suite

If you would like a copy of this whitepaper to be sent to you directly, contact us

Investing in High-Potential Managers: An Interview with Troy Mills

Investing in High-Potential Managers: An Interview with Troy Mills

CCW University’s Future Leaders Certification Program is laying the groundwork for the future growth and success of high-potential managers who represent the next generation of contact center leadership. Serving as Chief Academic Officer of CCW University, Troy Mills joins us to share a little more about the importance of investing in high-potential managers as well as the value of CCW University.

If you would like a copy of this interview sent to you directly, contact us

Developing Leaders for Contact Center Success: Docia Myer

Developing Leaders for Contact Center Success: Docia Myer

CCW University’s Future Leaders Certification Program is laying the groundwork for the future growth and success of high-potential managers who represent the next generation of contact center leadership. Serving as Chief Education Officer of CCW University, Docia Myer joins us to share a little more about the importance of investing in high-potential managers as well as the value of CCW University.

If you would like a copy of this interview to be sent to you directly, contact us

CCW  Vegas  Official  Brochure

CCW Vegas Official Brochure

We've designed an unrivaled program with 175+ world-class speakers and cutting-edge technologies you can't get anywhere else. With over 2,500+ expected attendees from 900+ companies and 175+ speakers, this event will be hard to miss.

Some of our confirmed speakers include:

  • Barbara Corcoran, Best Selling Author, Business Mogul & Leading Shark on ABC’s “Shark Tank”
  • Jill Ferro, Manage of Customer Relations and Infrastructure, NB Power
  • Tom DeCarlo, Managing Director, Head of Client Services, Americas, UBS
  • Nate Ford, Speech Analytics Analyst, Allianz Worldwide Partners
  • Derek Johnson, VP of Customer Care, Chamberlain
  • Tom Karinshak, EVP of Customer Care, Comcast
  • Janelle Sallenave, Head of Customer Support, North America, Uber
  • Jason Bradshaw, Chief Customer Officer, Volkswagen Group Australia
  • Kelli Durkin, VP Customer Service, Chewy.com
  • Jeanne Bliss, President, Customer Bliss
  • Shep Hyken, Chief Amazement Officer, Shepard Presentations LLC.
  • and more! 

We updated the brochure! What's new?

  • IDGs are almost at capacity 
  • Pavilion Agendas are released 
  • Additional Site Tours added for Tuesday, June 19th. 
  • New speakers

To get a copy of this sent to you directly, contact us