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Chatbots: Everything You Need to Know

Chatbots: Everything You Need to Know

In this whitepaper, we will be covering everything you need to know about chatbots to help you determine if chatbots are right for you. These key topics of discussion include: 

  • Embracing a digital friendly future
  • Using data to improve CX through personalization
  • Chatbots and Customer Engagement
  • Millennial Expectations from Chatbots Experiences
  • Top Tips for Chatbot Integration into Existing Customer Contact
  • Sourcing Chatbot Solutions
  • Key Metrics in A.I. Technology that Matter to the C-Suite

If you would like a copy of this whitepaper to be sent to you directly, contact us

Investing in High-Potential Managers: An Interview with Troy Mills

Investing in High-Potential Managers: An Interview with Troy Mills

CCW University’s Future Leaders Certification Program is laying the groundwork for the future growth and success of high-potential managers who represent the next generation of contact center leadership. Serving as Chief Academic Officer of CCW University, Troy Mills joins us to share a little more about the importance of investing in high-potential managers as well as the value of CCW University.

If you would like a copy of this interview sent to you directly, contact us

Developing Leaders for Contact Center Success: Docia Myer

Developing Leaders for Contact Center Success: Docia Myer

CCW University’s Future Leaders Certification Program is laying the groundwork for the future growth and success of high-potential managers who represent the next generation of contact center leadership. Serving as Chief Education Officer of CCW University, Docia Myer joins us to share a little more about the importance of investing in high-potential managers as well as the value of CCW University.

If you would like a copy of this interview to be sent to you directly, contact us

Early Event Info: Part 2

Early Event Info: Part 2

Check out what's featured in Part 2 including:

  • Keynote speaker: Shep Hyken
  • Interactive Discussion Groups - new & improved!
  • Pre-conference workshops
  • Early confirmed site tours at Zappos, T-Mobile Arena, TTEC and more!

Missed Part 1? Check it out now.


CCW Vegas 2019-Early Event Info

CCW Vegas 2019-Early Event Info

In 2019, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Don’t miss the biggest celebration of the year for customer contact champions.

Check out the early event info to see what's in store including:

  • 2019 Headliner, Tony Hsieh (he's back by popular demand!)
  • Early confirmed industry expert speakers leading the program
  • Two new initiatives: CCWomen networking & the Technology & Innovation Focus Day


To get a copy of this sent to you directly, contact us

Early Event Info: Part 1

Early Event Info: Part 1

In 2019, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Don’t miss the biggest celebration of the year for customer contact champions.

Check out the early event info to see what's in store including:

  • 2019 Headliner, Tony Hsieh (he's back by popular demand!)
  • Early confirmed industry expert speakers leading the program
  • Two new initiatives: CCWomen networking & the Technology & Innovation Focus Day


To get a copy of this sent to you directly, contact us