Exclusive Content

"Effortless Experience" - A Radical New Customer Service Strategy

"Effortless Experience" - A Radical New Customer Service Strategy

The "effortless customer experience" is being touted as the radical new customer service game plan to hit the industry. In short, the theory behind it is that you make customers happier simply by limiting the number of total interactions they have with you. Matt Dixon is the writer of this new game plan. He will take the stage as one of the keynote speakers at the upcoming event, but first he reveals the foundation to achieving the new strategy in this exclusive interview - your people.

8 More Things Contact Center Leaders Must Do in 2017

8 More Things Contact Center Leaders Must Do in 2017

Ahead of CCW Winter, we revealed the 8 things contact center leaders must do in 2017. We stand by each of those imperatives, but we also recognize that the transition from caring about customers to delivering for customers requires more than eight actions.

Written by Brian Cantor, Managing Editor & Director of CCIQ, let us guide you through the 8 more things leaders must embrace in order to achieve successful customer service.

Chatbots: Everything You Need to Know

Chatbots: Everything You Need to Know

In this whitepaper, we will be covering everything you need to know about chatbots to help you determine if chatbots are right for you. These key topics of discussion include: 

  • Embracing a digital friendly future
  • Using data to improve CX through personalization
  • Chatbots and Customer Engagement
  • Millennial Expectations from Chatbots Experiences
  • Top Tips for Chatbot Integration into Existing Customer Contact
  • Sourcing Chatbot Solutions
  • Key Metrics in A.I. Technology that Matter to the C-Suite

If you would like a copy of this whitepaper to be sent to you directly, contact us

Chatbots Supporting Customer Contact

Chatbots Supporting Customer Contact

Chatbots remain a controversial topic in customer contact. Do they simply represent cost savings, addressing lower value interactions, or if used correctly, can they actually add value to customer interactions? From master classes to interactive discussion groups, CCW Vegas takes a deep dive into chatbots and what they can mean for your customer care. Take a look at the sessions at CCW Vegas on the topic of Chatbots and our featured Chatbot leaders. 

To get a copy of this sent to you directly, contact us

A.I. at Customer Contact Week

A.I. at Customer Contact Week

AI should be utilized to better identify and understand the customer’s needs and enhance their experience. Additionally, AI has the ability to assist your call center agents to deliver reliable service and achieve high customer satisfaction by delivering world-class service with speed and efficiency. From master classes to interactive discussion groups, CCW Vegas takes a deep dive into AI and what it can mean for your customer care. We put together a list of all the sessions that features A.I. as a topic. Take a look!


To get a copy of this sent to you directly, contact us

Culture at Customer Contact Week

Culture at Customer Contact Week

Culture is the core to your business. It drives performance, supports your business goals, it engages your employees to love your brand, and promotes employee retention. However, developing and cultivating company culture begins with you. From master classes to interactive discussion groups, CCW Vegas takes a deep dive into culture in your company and what it can mean for your internal and external clients to yield positive customer satisfaction and customer loyalty. We put together a list of all the sessions that will be featuring Culture at Customer Contact Week this June 18-22. Take a look! 


If you would like a copy of this to be sent to you directly, contact us.