Chatbots Supporting Customer Contact
Chatbots remain a controversial topic in customer contact. Do they simply represent cost savings, addressing lower value interactions, or if used correctly, can they actually add value to customer interactions? From master classes to interactive discussion groups, CCW Vegas takes a deep dive into chatbots and what they can mean for your customer care. Take a look at the sessions at CCW Vegas on the topic of Chatbots and our featured Chatbot leaders.
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