Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas


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Discount Code: Receive 20% off conference registration using your custom discount code: 18CCW_TALKDESK


About Talkdesk

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be easily deployed without phones, hardware, downloads or IT experts. Deployment can be managed in a matter of minutes using only a web browser. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features like call recording, click-to-call and advanced routing. Talkdesk also includes 25+ seamless out-of-the-box integrations with high-profile business tools, including Salesforce, Zendesk, and Slack.

Talkdesk empowers contact center managers to improve productivity and responsiveness by making data-driven decisions based on comprehensive historical reporting and real-time metrics. Automations can be easily set up to reduce entry errors and eliminate duplication. Contact center agents use Talkdesk to work from anywhere and stay connected with the customers who need them. Agents on calls are continuously updated with real-time CRM account information and customer call logs. These increasingly personalized conversations drive gains in customer satisfaction and loyalty.

Today, customer heroes at more than 1200 companies are using Talkdesk to provide world class customer support.

Sneak Peek: 2017 CCW Conference & Expo Agenda

Are you excited? CCW is back and thrilled to share a sneak peek of what you can expect this June. Some of the top highlights include:

  • Gamechanger Keynote: Peter Guber, Chairman & CEO, Mandalay Entertainment Group
  • Keynotes from the Disney Institute, MGM Resorts, Safelite Group and more!
  • New "Chief Fun Officer"
  • CCW Bookstore
  • A newly designed awards gala 2.0

Complete the form below and download the sneak peek for 2017 or request a copy via email

16th Annual Call Center Week Post Show Executive Report

The 2015 Post Event Executive Report from our flagship event, Call Center Week this past June, details exclusive interviews with experts who have intimate knowledge of our five themes: 1.) Creating a Winning Culture 2.) Customer-Centricity & Experience 3.) Training, Empowering & Engaging Agents 4.) Technology and 5.) Personalization. 


Executive Report on Performance: Metrics, Agents & Operations

To truly understand the strategies, initiatives, and technologies businesses will implement in their effort to improve contact center performance, we need an explicit understanding of their priorities.  We need to know how much better today’s contact centers want to become in achieving a myriad of business-centric and customer-centric outcomes.

Next-Generation Customer Engagement: It’s About Connections

In this age of customer centricity, we constantly hear talk about the need for a personalized, integrated, consistent, omni-channel and journey-driven customer experience. 

Executive Report on Contact Center Technology

Front-line employees may be the face of the business, but it is technology that enables them to present that face to customers.  It is technology that helps them successfully engage.