June 18-22, 2018
The Mirage, Las Vegas

CCW Shark Keynote

10711.012 Barbara

Barbara Corcoran, Best Selling Author, Business Mogul & Leading Shark on ABC’s “Shark Tank” will be joining us at Customer Contact Week Las Vegas this June 18-22, 2018 as our "CCW Shark Keynote". 

Barbara will be leading the session "Leading Your Team to Greatness", where she will share her best strategies for getting teams motivated and moving forward, for hiring the right people and firing the wrong ones, for creating an atmosphere of fun, and for forging ahead when the chips are down.

10711.012 What is CCW

Customer Contact Week is the world's largest customer contact event series. Our next event, held this June 18-22, 2018, will be bringing together over 2,500 executives and a 175+ speaker faculty.

Some of our other keynote speakers include: 

  • Carol Brolley, President of Global, Business Service Operations, UPS
  • Tom Karinshak, EVP of Customer Care, Comcast
  • Janelle Sallenave, Head of Customer Support, North America, Uber
  • Dylan Astle, Chief Operating Officer, DirectBuy
  • Jason Bradshaw, Chief Customer Officer, Volkswagen Group Australia
  • Kelli Durkin, VP Customer Service, Chewy.com
  • Jeanne Bliss, President, Customer Bliss
  • Shep Hyken, Chief Amazement Officer, Shepard Presentations LLC.

For more information on their sessions, download the full agenda.

10711.012 Book Signing

After her keynote session, you will have an opportunity to meet Barbara Corcoran and a chance to get a signed copy of her latest book, "Shark Tales: How I Turned $1,000 into a Billion Dollar Business!"

Download the agenda below to get started. 

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