CCW Nashville | October 2025

THE CCW EXECUTIVE CERTIFICATE SERIES

Leading With Humanity: Strategies For The Next-Generation Contact Center

The CCW Executive Certificate Series is a full-day intensive that will equip emerging customer contact leaders with the tools they need to successfully navigate AI transformation & adoption, shifting metrics & KPIs, and setting agents up for success. Powered by CCW Digital, the curriculum combines academic grounding with real-world application to enhance and enrich the work of strategic leaders honing their skills in the contact center space.

View the agenda for this dynamic and interactive program below.

Wednesday, October 22 | Omni Nashville

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Three presenters stand on stage speaking to a seated audience at a conference, with a "CCW" sign and a blank easel in the background.
Seminar promotion titled "Demystifying CX AI," discussing the real impact of AI on contact centers and how to improve customer experiences. A "View Session" button is shown.
Text graphic titled "Redefining the Agent Role," describing a session on preparing agents for future consultative roles with new skills, metrics, and objectives. A "View Session" button is at the bottom.
A promotional graphic for a session titled "The Tough Conversation: Keys to Engaging & Motivating Employees in the Age of AI" with a "View Session" button at the bottom.