Zack Kass

Wednesday, June 11 | Main Stage

Centuries ago, a handful of visionaries ignited a Renaissance that carried humanity from shadow into light, forever altering the course of history. Today, we stand at the threshold of an upheaval no less profound—this time fueled not by paintbrush or printing press, but by artificial intelligence.

Zack Kass draws parallels between our present AI-driven transformation and the cultural and scientific awakening of the past. Far from a dystopian tale, His perspective spotlights the positive potential of AI — how it can spark new forms of innovation, nurture human creativity, and open doors to extraordinary business opportunities. Grounded in his extensive understanding of the latest AI breakthroughs, the presentation demystifies complex technology, showing precisely why AI is uniquely positioned to reshape industries, elevate customer interactions, and redefine our workforce.

You’ll gain a clear roadmap for leveraging AI’s power in practical ways — particularly in contact centers, where customer conversations are the lifeblood of success. Zack’s vision offers a fresh antidote to doom-laden forecasts, emphasizing how organizations can thrive during this historic shift by harnessing AI’s capacity to enrich human potential rather than replace it. With a refreshing fusion of optimism and hard-won insight, he provides the actionable strategies you need to stay ahead of the curve, ensuring that your teams emerge from this next renaissance equipped, inspired, and ready for anything.

—

For the last 15 years, Zack has been at the forefront of AI. Most recently, he served as OpenAI’s Head of Go-to-Market responsible for building out the sales, solutions, and partnerships teams. Zack played a key role in early efforts at commercializing AI and large language models, channeling OpenAI’s innovative research into tangible business solutions while also serving as a personal adviser to many executives deploying the technology across their companies.

Today, Zack’s mission is to help businesses, nonprofits, and governments navigate the rapidly evolving AI environment. His thought leadership has been featured in top publications, such as Fortune, Newsweek, Entrepreneur, and Business Insider. Zack continues to advise Fortune 1000 board rooms, including Coca-Cola, Morgan Stanley, and Amgen. He is also an Executive-in-Residence at the University of Virginia’s McIntire School of Commerce and Chair of Ruder Finn’s AI Advisory Council.