Manjit Minhas

Wednesday, June 11 | Main Stage

At 19 years old, Manjit Minhas turned a modest $10,000 into the tenth-largest brewery on the planet. Now, she’s ready to share how an entrepreneurial mindset can supercharge your contact center, offering vital lessons in resilience, resourcefulness, and unstoppable drive.

Drawing on two decades of building a global empire, Minhas will reveal how to transform everyday obstacles into strategic wins, all while keeping your leadership style refreshingly grounded. She’ll tackle the art of inclusive management, showing customer contact executives and managers how to inspire agents with meaningful objectives and genuine empowerment. Minhas will also demystify the essential give-and-take of mentorship, exploring how finding—or becoming—a transformative guide can ignite personal and organizational growth.

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Manjit Minhas is a trailblazing entrepreneur, investor on Canada’s hit show Dragons’ Den, and co-founder of Minhas Brewery, Distillery, and Winery. At just 19—and with $10,000—she launched one of North America’s fastest-growing breweries, now the 10th largest on the continent. A recognized leader in brand development, marketing, sales, and retail negotiations, Manjit oversees the global distribution of more than 90 beverage brands.

She also hosts the top-charting Manjit Minhas Podcast, featuring in-depth conversations with world-class entrepreneurs and CEOs on resilience, overcoming adversity, and scaling for success. In addition to serving on the boards of Enbridge, ATB Financial, Spiritleaf Cannabis (ISH Holdings), she is the author of Brewing Up a Damn Good Story.

True to her credo that “everything can be negotiated,” she’ll illuminate how fearless conversations can turn tough deals into triumphs, fueling operational agility and revenue gains. Above all, you’ll discover how her blend strategic savvy, and relentless ambition can serve as a blueprint for customer contact teams aiming to thrive in this rapidly changing environment. center.