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June 24 - 28, 2019
The Mirage, Las Vegas

CCW In The Press

Thank you to all the press that attended CCW!


1to1 Media
Liz Glagowski, Editor in Chief

Cyber M@rketing Services/CRMXchange
Sheri Greenhaus, Managing Partner

Fast Leader Show Podcast
Jim Rembach, Host

Forbes and Search Engine Land
Todd Saunders, Contributor

Piper Jaffray & Co
Scott Wilson, Assistant Vice President & Research Analyst

Telecom Reseller
Casey Christensen, Brand Ambassador

UC Today
Patrick Watson, Journalist
Rob Scott, Publisher

Press Release Guidelines

CCW owns its brand and content, and must approve any third-party use of CCW and content. If you plan to write a press release about CCW and your participation as a sponsor, exhibitor, or other activities associated with the event, please follow the below guidelines:

  • Mention event name in full: Customer Contact Week
  • Event boiler plate (and/or about Customer Management Practice) should be included in the press release (see below)
  • Event social media information to be included:
    • Twitter: @CustContactWeek
    • Event Hashtags: #CustomerContactWeek #CCWNashville19

    CCW Description:

    Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

    Customer Management Practice Description:
    The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

    For questions regarding your press release or to get a quote approved, please contact:
    Gahwui Kim, Marketing Director,


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