Live Chat Software
June 24 - 28, 2019
The Mirage, Las Vegas

Advisory Board

Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Steve Prodger
Steve Prodger
SVP, Customer Experience and Innovation
SmartAction
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Cheryl China
Cheryl China
SVP Escalations
Citizens Bank
Heather Magaha
Heather Magaha
SVP, National Client Services Manager
Wells Fargo Bank
Janet Solomon
Janet Solomon
SVP, Head of Client Contact Center and Contact Center Operations
SunTrust
Celika Caldwell
Celika Caldwell
VP Experience Design
AARP
Gabriele  Masili
Gabriele Masili
General Manager, Customer Service & Support
Microsoft
Ronny Haimé
Ronny Haimé
VP - Global Head of Service Delivery
Groupon
Paul Selby
Paul Selby
Head of Product Marketing
ServiceNow
Gene Lunger
Gene Lunger
Executive Vice President, Retail Operations
Ashley HomeStore
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts
Docia Myer
Docia Myer
Chief Academic Officer
CCW University
Kevin Bottoms
Kevin Bottoms
Global VP, Business Development
Telus International
Bob Azman
Bob Azman
VP Traveler Services, Americas and Global
Carlson Wagonlit Travel
Colleen  Beers
Colleen Beers
SVP, Operations
Alorica
Mark Killick
Mark Killick
VP, Care
GrubHub
Wendy Liu
Wendy Liu
VP Customer Experience and Executive Care Response Liaison
Comcast
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Frank Suljic
Frank Suljic
SVP of Enterprise Relations
Mattersight
Kathleen Attinello
Kathleen Attinello
SVP Global Customer Service
Dun & Bradstreet
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services