8 More Things Contact Center Leaders Must Do in 2017

Ahead of CCW Winter, we revealed the 8 things contact center leaders must do in 2017. We stand by each of those imperatives, but we also recognize that the transition from caring about customers to delivering for customers requires more than eight actions.

Written by Brian Cantor, Managing Editor & Director of CCIQ, let us guide you through the 8 more things leaders must embrace in order to achieve successful customer service.

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